Maximizing Client Satisfaction With Home Care Software: A Practical Guide
She didn’t answer the door. The caregiver knocked again. Still nothing. Inside, the client’s daughter paced, texting the agency for the third time in an hour. Turns out, the caregiver had been rescheduled at the last minute. The daughter wasn’t told. The client—who lives with dementia—was now anxious and refusing her medication. And the agency? […]